Shea Homes receives J.D. Power award


Shea Homes, the California-based builder that is the developer of the 22,000-acre Highlands Ranch and 1,100-acre Reunion in Commerce City, has received the J.D. Power 2011 Customer Service Champion Award, the company announced on Monday.

Shea is the only home builder of 40 companies that received the award.

To qualify the award, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five key customer “touch points” measured are the five Ps.:

  • People
  • Presentation
  • Process
  • Product
  • Price

To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on:

  • Customer feedback
  • Opinions
  • Perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research.

This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.

Selva has Colorado ties

“We’re honored to be named a Customer Service Champion alongside outstanding brand leaders like Cadillac, Jaguar, Lexus, Lincoln and Mercedes-Benz,” said Bert Selva, president and CEO of Shea Homes, which is based in Walnut, Calif.. “The satisfaction of our customers is our top priority and we appreciate J.D. Power’s recognition of our efforts.”

Selve had served as  president of Shea Homes in Colorado from September 1996 until he was promoted to CEO of Shea Homes in February 2002.

About Shea Homes

Shea Homes, an independent member of the Shea family of companies, is the oldest and largest family-owned homebuilder in the United States. In addition to Colorado, Shea builds homes in California, Arizona, Nevada, Washington, North Carolina and Florida.  Shea Homes offers new homes ranging from affordably priced condominiums and townhomes to traditional single-family detached homes and magnificent luxury residences.

To find homes available in Highlands Ranch, please visit this link. For Reunion, please visit this link.

Contact John Rebchook at


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John Rebchook

John Rebchook has more than 30 years of experience in writing and communications. As the Real Estate Editor for the Rocky Mountain News, he wrote about residential and commercial real estate for 26 years. He has won numerous awards for business stories and columns that he wrote, both as an individual and part of teams. In addition to real estate, he also covered economic development, banking and financing, the airlines, and cable TV for the Rocky. In addition, he was one of the original freelance writers for, covering commercial real estate for the Internet publication.

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